By using symmedia SP/1, machine manufacturers can make their service processes more efficient and flexible. In addition, he can support the machine operator in his local processes and help him to optimize them through reports and recommendations. One example of this is remote check-up. Here, data is transmitted at regular intervals to the manufacturer, who can use it to point out irregularities in production, operating errors, etc. The manufacturer can also use the data to check the machine for any errors. This actively supports the machine operator in maximizing the performance of his machine in the long term.