What is remote maintenance software?

What is remote maintenance software?

Simple remote maintenance of machines and systems

Remote service software enables machine and plant manufacturers to establish a connection to the machines of their customers (operators) and to provide direct and fast service. Many problems can be solved easily and without travel costs via an online connection.

How does remote service of machines work?

Remote access to a machine is always carried out by the operator, who has control over the connection by making a Service Request in his software interface. This "Service Request" appears on the screen of the service technician as a new ticket. Now he can open the ticket and establish a connection to the relevant machine within a few seconds.

How secure is the connection between the remote maintenance software and the machine?

Machine data and networks are extremely sensitive data, which is why remote maintenance must not only be viewed from the user's perspective, but also and above all from a security perspective. symmedia's remote maintenance software has been tested by TÜV and awarded the TÜV-IT certificate.

Further features

Time account
All times at a glance and transparent reports. Service quotas can also be stored.

Supplier module
Include the appropriate supplier in the troubleshooting. Depending on requirements and service case.

Conference Center
Live video, VoIP, chat and practical online whiteboard. Everything fully integrated and very easy to use.

KPI Cockipt
All important key figures clearly presented.

And many more features...

We would be happy to show you in an online demo or directly in our showroom how you can raise your service business to a new level with remote maintenance of machines and sustainably increase customer satisfaction.