The term "24/7" originates from the English language and is therefore pronounced "twentyfourseven". Service providers in particular have integrated this term into their everyday language. For them, 24/7 service means that they are available around the clock, i.e. 24 hours a day and 7 days a week, and can offer their customers ongoing support. This expression is also highly important for the symmedia company. Intelligent tracking of service tickets allows symmedia SP/1 machine manufacturers to support their customers around the clock. Thus, if a machine operator discovers a problem on his machine, he can be sure to reach the manufacturer continuously and at all times and rely on his help.