Alarm Management

Alarms are an important component of monitoring and can be individually configured. They are there to notify the machine operator if there is a fault on his machine. These alarms can also be escalated. This means, for example, that another notification is triggered – this time to another service employee – after the threshold of the machine does not change. This operation is referred to as one of the possible escalation levels. The most serious escalation is when a service request is triggered. This allows direct access to the machine. The escalation levels can also be defined in such a way that attention is paid to the frequency of problem notifications instead of evaluating the duration. Escalation levels therefore decide how quickly a fault notification is forwarded and to which service technician.

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