Under the umbrella of the Excellence United, the companies Bausch+Ströbel, Fette Compacting, Glatt, Harro Höfliger and Uhlmann bundle their competencies in Service. They are leading producers of production machinery for the pharmacy industry and are mostly represented in the same production sites of their customers.
Operators of the machines would like to reach all service offers by pushing a button. They do not want to use another portal for each of the suppliers. This is what the Excellence United has recognized.
According to the motto Industrie 4.0/ Industrial Internet and the interconnection to the customers, these can now reach the respective machine service over just one single portal. Here the operator is automatically connected to the right service department. This leads to shortened processes and therefore to a higher overall machine availability.