Since a couple of years the machine manufacturer within the book-binding industry counts on its own symmedia SP/1 Service Portal "Remote Assist 360". So far, the focus laid on Remote Service, to guarantee a faster service and a higher machine availability.
But Kolbus has recognized: It is all about the data when dealing with Industry 4.0 or the Industrial Internet.
With the Assist OEE App Kolbus supplies an attractive tool to its customers, enabling them to see all machine and production data at any time to outline optimization potentials.
At the same time, Kolbus uses the data to for example do productivity consultings or to identify, how profitable their own service works at the customers' sites and to learn from the data. A win-win-situation for the machine manufacturer and his customers is generated.