Finally not remote – Customer visits in Austria

Finally not remote – Customer visits in Austria


After what felt like an eternal break in personal customer relations, Andreas Thal, CEO and Andreas Wehmeyer, CSO of symmedia GmbH, went on a five-day round trip in neighboring Austria in September. During this trip, the symmedians met with four of our customers in four different federal states to discuss upcoming projects, the Corona experiences and the start of the coming year. "That was a long ride," admits Andreas Wehmeyer. "But it was about time again and it was definitely worth it".

Remote Service and Monitoring in Vorarlberg

The first stop on the tour was LTW Intralogistics, which is based in the Vorarlberg region and thus in the very west of our beautiful neighboring country. The expert for high-bay warehouses and storage and retrieval machines works with symmedia to advance the development of its own service product family "LTWcare" with a focus on monitoring and remote service. "Although LTW is a relatively new customer, the project is already well advanced and there is a great deal of interest in further development," says Wehmeyer, commenting on the innovative strength of the company, which was founded in 1981. "In this cooperation, many good ideas will almost certainly still be born".

Smart Factory in Tiroler Land

The journey continued through the Austrian Western Alps to the East, to the federal state of Tyrol, where the company Egger Holzwerkstoffe has been located and producing since 1961. The manufacturer of floor coverings and other wooden building products has been a symmedia customer since 2016 and uses symmedia SP/1 as a security solution with standardized and secure remote service workflows. "Egger has networked around 20 locations worldwide," says Andreas Thal proudly about what they have achieved together. According to Thal, the customer is particularly interested in the uniform integration of suppliers, who can thus be easily and securely involved in the digital service process. In this way, Egger not only saves time and money, but also makes an international name for itself as an innovative partner at the cutting edge of technology.

IIoT solutions in practice in Upper Austria

After an overnight stay in beautiful Salzburg, the business trip continued the next day to the region of Upper Austria, where ENGEL Austria is based. The internationally leading specialist for plastic injection moulding machines has been supported by symmedia for many years and is one of the company's oldest customers.  "symmedia SP/1 is constantly being further developed by our customers, and ENGEL has always been and still is a key driver in this process", Andreas Wehmeyer thanks this loyal customer for having influenced symmedia "significantly, sustainably and in the right direction".

Service digitization in Styria

Last but not least: Andritz AG in beautiful Graz, the capital of Styria. This is where Andreas² found himself at a customer who has not been with us for quite that long. In an introductory project, the machines and plants of the "Separation" division of Andritz were equipped with a remote service and a monitoring connection in order to be able to offer not only Andritz itself but also its customers real added value through efficient remote service workflows. "This is our daily business and therefore not a big challenge, the next steps will be a real challenge", Andreas Wehmeyer continues. However, he continues, it is not yet possible to talk about the specific plans for this still young and innovative collaboration. 

In retrospect, Thal and Wehmeyer are certain that the round trip of the two symmedians was important and successful. In things COVID-19 the situation worsens straight again and in such times one experiences a new appreciation for customer journeys with personal exchange. For Andreas Thal, by the way, the road trip through our mountainous neighboring country was a home game. "I come from this region," reports the managing director of symmedia GmbH, who lives in Bavaria. He spent his entire childhood in Austria and is still an Austrian citizen today.