Service Study 2014: Service as a Factor of Company Success

Service Study 2014

symmedia, trends

The of the Ruhr-Universität Bochum , with the support of symmedia and Service Service Excellence Partnern created study " Growth drivers in the service of mechanical engineering " has brought positive results on days :

  • Service leaders achieve more than 35 percent of the total turnover of an enterprise with service
  • About 80 percent of mechanical engineers expect in the coming years a significant growth in the service business .

At the same time see many service managers as well as major challenges to the service in engineering come :

  • Approximately 90 percent of respondents see " higher requirements of customers in terms of availability and flexibility " as a central trend in service .
  • Many service manager concerned , third-party ( eg spare parts pirates ) might gain a larger market share in the service .
  • About 30 percent of all service manager looks to lack of information about the customer needs a major obstacle for the service distribution .

Are you interested in the complete study " Growth drivers in the service of mechanical engineering " ( 119.00 EUR incl . Shipping and VAT . ) ?

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