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symmedia at HMI 2017: Digitization and Cost-Effectiveness in the Service Business

February 3, 2017

Gradually digitize your own service business and expand it efficiently – at the Hannover Messe Industrie (HMI) fair, symmedia will explain how mechanical and plant engineers can network with their customers step-by-step, while also making their own service business more cost-effective. The company will be presenting three solutions at the joint North Rhine-Westphalia stand in Hall 16 as examples of ways to become a smart service provider: the new symmedia SP/1 Plug&Work Box Industrial, the symmedia SP/1 OEE app, and the symmedia SP/1 Glasses.

 

Data- Glasses with Conference Center
Data- Glasses with Conference Center

Data security with simultaneous high performance is a central criterion that is the highest priority when it comes to integrating service solutions. symmedia’s modular product portfolio helps mechanical and plant engineers become smart service providers. The symmedia SP/1 Plug&Work Box Industrial lets them start networking with their own customers. In the symmedia SP/1 app, this function is handled by a server that connects to the machine fleet via a network connection. The system reports any necessary maintenance work, wear parts and machine capacity to the manufacturer’s service technician early on. Introducing the symmedia SP/1 OEE app could also mark a second step toward digitization – regardless of place and time, the app allows users to retrieve all OEE data and to optimize the machines as needed. It also gives machine operators the ability to work with the gathered information themselves. This mobile solution eliminates time-consuming manual calculations about a plant’s value creation. Building on this, the symmedia SP/1 Glasses are another tool allowing customers to work with the machine manufacturer to efficiently further develop their own service business. The smart glasses allow customers to help plant operators remotely, quickly and easily in the event of a service request. Users have both hands free and can move flexibly around the machine. The integrated symmedia SP/1 Conference Center can transmit live images and audio, so repairs can be made easily with the help of a technician connected through the smart glasses. In addition, the new Conference Center can also be used on all other mobile end devices, such as smartphones and tablets.

Potential customers can learn all about digitization for mechanical engineering from symmedia at the joint stand A10 in Hall 16, hosted by the State of North Rhine-Westphalia.

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Vinzenz van Ketwich

Vinzenz van Ketwich
Business Consultant

 

 

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