symmedia SP/1 KPI Cockpit conveniently makes all important online service figures available to the service manager. The service figures are based on the data of the worldwide networked machines. If required this data can either be compressed (e.g. as an overview of the worldwide service or selected service regions) or displayed in detail (e.g. for individual service units).
The KPI Cockpit enables service managers to view their Key Performance Indicators (KPI) at all times. In this way they can acquire an overview of the current response times in different regions and develop contractual service commitments for customers based on these figures or review the average online times of the service technicians per machine in order to offer realistic times for service quotas.