Often a production site does not only have machines or components from one manufacturer, but from several. The knowledge and thus the ability to troubleshoot remotely is usually with the supplier of the component. The aim is to integrate these suppliers in the problem solving process.
That is possible with the symmedia SP/1 Remote AQccess Management. In case an expert is needed, the supplier can easily be integrated into the case of service. Invited or automatically the supplier gets access to the exact component delivered by him, can perform remote diagnostics and fix the error from afar.