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symSupport

symsupport is the Support Portal for symmedia SP/1 customers. Support queries are triggered by a Service Request – everything else operates automatically. From the immediate notification of the symmedia SP/1 monitor through the preliminary analysis of the problem to the fast online help, symmedia customers enjoy the benefits of a support portal.

symsupport: Support Portal for symmedia SP/1 customers

Benefits of symsupport at a glance:

  • Immediate notification of the respective monitor
  • Escalation management (e.g. forwarding of the request after a specific time)
  • Automated service workflow
  • Time-saving through preliminary analysis of the problem at symmedia
  • Multimedia support during trouble shooting
  • Tracking of the service request with status display

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Contact Person

Vinzenz van Ketwich

Vinzenz van Ketwich
Business Consultant

 

 

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