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one platform for all service demands within machine manufacturing.
Find out more about how to develop your service business with symmedia SP/1 and make your service the royal discipline.
Support your customers comfortably at any time – with a single click.
With symmedia SP/1 Remote Service, your customers will profit from maximum machine availability with minimum reaction times in case of problems.
Offer your customers a local maintenance management tool with which you will always know about the maintenance needs of your machines.
Always be a step ahead of your customers and support them just at the right time with proactive maintenance and spare parts offers.
Make spare parts procurement as easy and stress-free as possible for your customers by identifying and ordering the spare parts right at the machine.
With symmedia SP/1 Parts, you can use knowledge of the demand of the system to offer the right part at the right time.
Let the customer do what he bought the machine for – producing. Keep an eye on the condition of your machine at all times and from anywhere, and remove faults before the customer notices anything.
Learn from the data your machines supply and provide this knowledge to your customers to optimize production.
“We have a been symmedia customer for six years. This means that our service quality is growing and that we are in a position to constantly offer our customers more than they expect.”
Wolfgang Degwerth, Vice President Customer Service, ENGEL Austria
“We are certain that the development of new and modern business models will be able to lift customer commitment to an entirely new level. This not only affects revenue development, but the value throughout the company.“
Dirk Potthoff, EMEA President, Waterjet Holdings
“Our customers expect innovations in our machines, as well as in service. symmedia supports us in digitizing our service processes and developing step by step into an integrated solution provider. This offers true added value to our customers and strengthens us in global operation in the long term.“
Bernd Peter Schmidt, Member of the Board, Heinrich Georg GmbH Maschinenfabrik
“Ever since we have implemented SP/1 at manroland sheetfed, we are able to offer our customers projection-based maintenance services – a service concept that translates into a true added value for our clientele.”
Juergen Schleinkofer, Head of Print Services Products & Markets, manroland sheetfed GmbH
“symmedia has proven to be an absolutely reliable partner. This puts us in a position to continuously expand our service business.”
Thomas Mailand, Head Support Center, Fagus GreCon GmbH & Co. KG
“We consider symmedia SP/1 a mandatory tool that has to be installed in all systems. It would be impossible for us to deliver the kind of services we provide without it.”
Norbert Boekmann, Division Head, SMS Siemag AG
“Fast and professional delivery of spare parts – the symmedia Service Portal makes it possible for us to achieve both.”
Klaus Seidler, Division Head After Sales Service, Glatt GmbH
“Our new service portal is a great success and an investment into our future.”
Lars Plueschau, Director Global Customer Support, Fette Compacting GmbH